I suggest you ...

Error loading project: [object Object]

Hi,

Me and my team are working on a single project, then suddenly my team raised an error they encountered upon refreshing the page. When I checked on the other project the same error occurred.

Error loading project
Loading your project failed with error: [object Object]

hope you can help us!

PS: This is a critical bug!

3 votes
Henry shared this idea  · 
completed  ·  AdminMoqups Support (Moqups Support, Moqups) responded  · 

Hi Henry,

Please accept our apologies for the disruption. It looks like one of the servers was acting up for a few minutes. The problem should be resolved now. Please let us know if the issue persists or if anything else comes up.

Best regards,
Emil

10 comments

  • AdminMoqups Support (Moqups Support, Moqups) commented  · 

    Hi, guys!

    This is Stefana from Support. There was a temporary glitch with the app but we've fixed it in the meantime. Refreshing the app should get you back on track.

    Sorry about the scare but let us know if there are any further issues.

  • Anonymous commented  · 

    Loading your project failed with error: [object Object]

  • Mindy commented  · 

    Same issue -

    Error loading project
    Loading your project failed with error: [object Object]

    Can't open or edit any projects. Please fix this ASAP

  • AdminMoqups Support (Moqups Support, Moqups) commented  · 

    Michael,

    This is Krisztina from Moqups. We fixed the problem, it shouldn't reappear again. Please refresh the app and let us know if it dares to misbehave again.

    Thank you for your understanding, only bests!

  • Michael commented  · 

    Hi Stefana,

    We had a few related projects and one of them is not working since today morning - the error message is the same (as for Jean-Baptiste):

    "Loading your project failed with error: Document not found: ZClg45N1a0-ae3314243"

    Could you let us know when this issue will be solved?

    Thank you,
    Michael

  • Jean-Baptiste commented  · 

    Hi Stefana,

    Thank you for the prompt response ! After refresh I still can't access my entire project (all pages).

    This is the same error:

    Error loading project
    Loading your project failed with error: Document not found:

    Jean-Baptiste

  • AdminMoqups Support (Moqups Support, Moqups) commented  · 

    Hi there!

    Thanks for writing in!

    We're really sorry for this! We've just fixed the problem, please refresh and try again. In case you notice anything missing, please let us know and we'll look into it right away. This shouldn't happen again.

    Here to help!
    Stefana from Moqups

  • Jean-Baptiste commented  · 

    Hi,

    I'm currently working on a project. After the update (today at 16:00) when I refreshed the page, I had an error :

    Error loading project
    Loading your project failed with error: "Document not found":

    Other projects are working perfectly!

    hope you can help me.

    I don't want to lose my project!

    Thanks

    Jean-Baptiste

  • Leyla commented  · 

    Hi,

    I've encountered the same issue. Project is not loading. Only shows Moqups logo on the screen.

    Please help!

  • Henry commented  · 

    Hi Emil,

    Thanks for the prompt response.

    Henry

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